Hive Product Team

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  1. 1,210 votes
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    209 comments  ·  Product ideas » Future functionality  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Hive Product Team responded

    Hi there,

    We’ve added sunset and sunrise as an input in our new Actions feature. So you can set a bulb or plug to come on or off an hour either side of sunset or sunrise. It will adjust automatically too depending on the time of year.

    Sunset and sunrise are available from Android app version 2.4.1 and iOS app version 7.0 onwards. Please make sure your app is up to date to receive the latest features.

    Thanks for the feedback!
    The Hive Team

    Hive Product Team commented  · 

    Actions 2.0 is available to all users regardless of having sensors installed. For example, sunset -> light or lightbulb quick actions will work without sensors.

    You can access it from the Light or Plug screen swiping right along the carousel at the bottom.

    @Steve for the full range of actions you will need a Nano 2 Hive Hub but a select group work for the earlier version of the hub.

    @Scruffymid you can use sunrise/sunset for plugs too, just tap discover from the actions menu and 'Build your own' option is at the bottom

    Hive Product Team commented  · 

    Hi Daniel,

    You need to update to the version that went out this morning to fix this, it is 2.4.1 on Android.

    Thanks,
    The Hive team

  2. 783 votes
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    191 comments  ·  Product ideas » Future functionality  ·  Flag idea as inappropriate…  ·  Admin →
    Hive Product Team commented  · 

    Hi David,

    Yes you should be able to do this since the release at the end of Dec 2017.

    Thanks,
    The Hive team

  3. 910 votes
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    completed  ·  121 comments  ·  Product ideas » Future functionality  ·  Flag idea as inappropriate…  ·  Admin →
    Hive Product Team commented  · 

    Hi Rob,

    Can you update to versions 2.4.1? This should be fixed in that build.

    Thanks,
    The Hive team

  4. 113 votes
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    15 comments  ·  Product ideas » Apps  ·  Flag idea as inappropriate…  ·  Admin →
    Hive Product Team commented  · 

    You can do this too by asking "Alexa, what is my (thermostatname) inside temperature" when using Hive - optimised for smart home.

    Thanks,
    The Hive team

  5. 452 votes
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    435 comments  ·  Product ideas » Thermostat  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    We are really sorry you are experiencing this issue, we’re investigating why it is happening but in the mean time please get in touch with our Hive hub who can give you further help just now. You can either call the team on 0800 980 8614 or email help@hivehome.com.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Hi there,
    We are really sorry you are experiencing this issue, we’re investigating why it is happening but in the mean time please get in touch with our Hive hub who can give you further help just now. You can either call the team on 0800 980 8614 or email help@hivehome.com.
    Thanks,
    The Hive team

  6. 184 votes
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    222 comments  ·  Product ideas  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,
    We are really sorry you are experiencing this issue, we’re investigating why it is happening but in the mean time please get in touch with our Hive hub who can give you further help just now. You can either call the team on 0800 980 8614 or email help@hivehome.com.
    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Hi there,

    We are really sorry you are experiencing this issue, we’re investigating why it is happening but in the mean time please get in touch with our Hive hub who can give you further help just now. You can either call the team on 0800 980 8614 or email help@hivehome.com.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Hi there,

    We are really sorry you are experiencing this issue, we’re investigating why it is happening but in the mean time please get in touch with our Hive hub who can give you further help just now. You can either call the team on 0800 980 8614 or email help@hivehome.com.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Hi there,

    We are really sorry you are experiencing this issue, we’re investigating why it is happening but in the mean time please get in touch with our Hive hub who can give you further help just now. You can either call the team on 0800 980 8614 or email help@hivehome.com.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Hi there,

    We are really sorry you are experiencing this issue, we're investigating why it is happening but in the mean time please get in touch with our Hive hub who can give you further help just now. You can email through help@hivehome.com.

    Thanks,
    The Hive team

  7. 9 votes
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    20 comments  ·  Product ideas » Thermostat  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    We are really sorry you are experiencing this issue, we’re investigating why it is happening but in the mean time please get in touch with our Hive hub who can give you further help just now. You can either call the team on 0800 980 8614 or email help@hivehome.com.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Hi David,

    We are really sorry you are experiencing this issue, we’re investigating why it is happening but in the mean time please get in touch with our Hive hub who can give you further help just now. You can either call the team on 0800 980 8614 or email help@hivehome.com.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Hi there,

    We are really sorry you are experiencing this issue, we're investigating why it is happening but in the mean time please get in touch with our Hive hub who can give you further help just now. You can email them through help@hivehome.com.

    Thanks,
    The Hive team

  8. 35 votes
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    5 comments  ·  Product ideas » Apps  ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  Hive Product Team responded

    Hi everyone,

    Boost is in the custom Alexa skill as it is not supported on the Smart Home skill. We are working being able to customise it further in future releases.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Thanks Wana that's actually just my face, guess you can't please everyone. Boost is in the custom Alexa skill as it is not supported on the Smart Home skill. We are working on customising it further.

    The Hive team

  9. 192 votes
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    118 comments  ·  Product ideas » Future functionality  ·  Flag idea as inappropriate…  ·  Admin →

    You can delete a device from the app from manage devices but the device has to be online. We’d suggest putting your light bulb back in and then deleting it through the app. You can find manage devices in the menu.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    We are working on an offline alternative but it is not available currently unfortunately.

    Thanks,
    The Hive team

  10. 14 votes
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    completed  ·  36 comments  ·  Product ideas » Future functionality  ·  Flag idea as inappropriate…  ·  Admin →
    Hive Product Team commented  · 

    Hi Pada,

    All the skills are available in the app as of 28th September, please contact help@hivehome.com if you are still having issues.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    We are so excited to share that you have absolutely hit the nail on the head. With Amazon Echo and Hive you will be able to control your Hive Active Light™, Hive Active Plug™ & even Hive Active Heating™ using your voice. It’s as simple as saying ‘Alexa, tell Hive to turn my living room light on’. All you need is an Amazon Echo and the “Hive Complete” Skill found in the Alexa app to get started. Don’t forget to share your feedback with us!

  11. 2,231 votes
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    343 comments  ·  Product ideas » Geolocation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    While we’ll continue to try and improve the geolocation feature within the Hive app you can now link your Hive to your location through IFTTT. You can see example recipes here: https://ifttt.com/p/hive/shared – hope it helps!

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Hi there,

    While we'll continue to try and improve the geolocation feature within the Hive app you can now link your Hive to your location through IFTTT. You can see example recipes here: https://ifttt.com/p/hive/shared - hope it helps!

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Hi there,

    Thanks for the feedback, it is really valuable to us. It will help us improve our Geolocation feature and we'll definitely consider this as a future development.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Thanks for the idea, I guess this would be transferable to anyone's work place as long as the user defines where this is.

    Hive Product Team commented  · 

    Thanks for the feedback, Geolocation is still in its first iteration and we'll take the feedback on board in further development.

    The Hive team

  12. 574 votes
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    started  ·  208 comments  ·  Product ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Hive Product Team commented  · 

    @A Wood we've not forgotten but we have been working on the ideas that have the largest number of votes first.

  13. 349 votes
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    under review  ·  27 comments  ·  Product ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Hive Product Team commented  · 

    On iPhone they don't seem to allow much functionality, we'll definitely bear it in mind as they are super useful!

  14. 598 votes
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    under review  ·  52 comments  ·  Product ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Hive Product Team commented  · 

    It's definitely something we would like to make available in the future and having our own dev community. It comes behind our other key heating and hot water improvements currently. This will make a big difference though: http://www.independent.co.uk/news/business/news/british-gas-to-buy-smart-tech-company-alertme-10044885.html

    Thanks,
    The Hive team

  15. 92 votes
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    145 comments  ·  Product ideas » Future functionality  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Hive Product Team responded

    Hi there,

    Hive Leak Sensor that can help spot if there’s an unusual amount of water flowing around your home – which could be a potential leak. It then sends a notification to your phone and if it has found a problem, can even help you find a plumber to fix it. You can find out more here: https://www.hivehome.com/plans/hive-leak-plan

    Thanks for all the feedback!
    The Hive Team

    Hive Product Team commented  · 

    Can you tell me a bit more about what you would like from this feature? Where would you see any sensors being used?

    Thanks,
    The Hive team

  16. 1,651 votes
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    under review  ·  220 comments  ·  Product ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Hive Product Team commented  · 

    @Ian_Vincent The bars on the LCD screen were provision for being able to tell you how full (or not) your hot water tank was and has no relation to the temperature of the tank.

    The tank fullness feature was not prioritised to focus our efforts on the areas requested most by customers such as more time slots and heating boost.

    In order to display a temperature of your hot water we would need a separate sensor and this would not be able to displayed on the hardware.

    Thanks,
    The Hive team

  17. 232 votes
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    under review  ·  33 comments  ·  Product ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Hive Product Team commented  · 

    This is definitely on our radar but we will try not to be prescriptive about schedules just for seasons. We see other use cases requested from customers like a Holiday schedule, a Kids at School schedule or even a Shift schedule.

    Thanks for your feedback!
    The Hive team

  18. 974 votes
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    under review  ·  221 comments  ·  Product ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Hive Product Team commented  · 

    Currently the only way you can control two systems is using two sets of login details. We are looking at how we can improve this but features such as heating boost are our top priority. We use this forum to prioritise our product roadmap so your feedback is really valuable.

    Thanks,
    The Hive team

  19. 3,038 votes
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    planned  ·  300 comments  ·  Product ideas » Graphs & information  ·  Flag idea as inappropriate…  ·  Admin →
    Hive Product Team commented  · 

    Hi,

    We are investigating how we do this but it likely to be a while before we are able to implement it in the app. We want to give you a feature that is both accurate and meaningful without being overwhelming in complexity. The aspiration is definitely to be able to prove you this as part of the in-app experience but for now it is only available on web.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Hi there,

    We are looking into how we can make the temperature history data more meaningful and useful to our customers, so expect some updates in the near future.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Hi Callum,

    This feature is available on the web dashboard if you scroll to the bottom of the dashboard you will get the Temperature History section.

    These show temperature data from your home by day, week, month or even year (once the thermostat has recorded enough data).

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    At the bottom of the web dashboard you will find graphs of the temperature data from your home by day, week, month or even year (once the thermostat has recorded enough data). We'll look into whether you can download this data.

    Thanks,
    The Hive team

  20. 1,188 votes
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    under review  ·  74 comments  ·  Product ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Hive Product Team commented  · 

    We currently don't plan to as we're focussed on providing more schedule options and other features. We are looking into what we could about ensuring your heating is at temperature by specified time and whether this would be possible.

    Thanks,
    The Hive team

    Hive Product Team commented  · 

    Hi,

    We are looking at changing the weather data we use to ensure it is a bit more accurate. Can I ask where your 13oC is coming from? Do you have an external thermostat or is it from another app?

    Thanks,
    The Hive team

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