All articles
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An activity event wasn't detected by my Hive View, how do I resolve this?
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Are Hive products secure?
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Are there any electrical devices I should not plug into my Hive Active Plug?
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Can I cancel my order and get a refund?
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Can I control more than one property through the Hive app?
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Can I control more than one property through the Hive Camera app?
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Can I control my heating and hot water by text?
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Can I control my hot water by text (SMS)?
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Can I control my hot water if I have Hive Active Heating?
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Can I control my hot water?
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Can I get Hive Active Heating if I have a Multizone heating system?
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Can I get next day delivery?
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Can I have a different number of time slots for different days of the week with Hive Active Heating™?
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Can I have a different number of time slots in my schedules for different days of the week?
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Can I have Hive View installed by an engineer?
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Can I have multiple Hive Cameras?
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Can I have multiple Hive products set up in my home?
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Can I have multiple Hive View cameras?
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Can I have my Hive Active Light be installed by an engineer?
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Can I have my Hive Active Plug installed by an engineer?
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Can I have my Hive Camera installed by an engineer?
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Can I have my Hive Motion Sensor installed by an engineer?
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Can I have my Hive Window or Door Sensor installed by an engineer?
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Can I move my Signal Booster (formerly known as a SmartPlug)?
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Can I move or remove the ‘My Boiler’ feature on my Hive app dashboard?
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Can I set the colour, tone and brightness of each Hive Active Light when setting up Hive Mimic mode?
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Can I still get Heating Alerts if I have Boiler IQ with British Gas?
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Can I tun my broadband router off at night to save energy if I have a Hive Camera?
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Can I turn my broadband router off at night to save energy?
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Can I turn my broadband router off at night to save energy?
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Can I use all my Hive products with IFTTT?
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Can I use Hive Active Light with an existing wall mounted dimmer switch?
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Can I use my SmartPlug as a normal plug socket?
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Can I use text control (SMS) on all Hive products?
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Can I use text control (SMS) with my Hive Camera?
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Can I use text control (SMS) with my Hive View?
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Can I use the Hive app to submit my meter reading?
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Can the Hive Hub use a wireless connection to connect to the internet?
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Do Hive products come with a warranty?
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Do I need a new hub for additional Hive products if I already have one?
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Do I need a separate hub for each Hive product I set up?
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Do I need a smartphone to have a Hive Camera?
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Do I need a smartphone to have Hive?
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Do I need to be with British Gas to have Hive?
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Do I need to connect my Hive Hub 360 to my broadband router?
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Do I need to download a separate app to control my hot water?
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Do I need to download a separate app to use Hive Active Light?
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Do I need to download a separate app to use Hive Active Plug?
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Do I need to download a separate app to use Hive Motion Sensor?
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Do I need to download a separate app to use Hive Window or Door Sensor?
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Do I need to download a separate app to use my Hive Camera?
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Do I need to have a thermostat already for Hive Active Heating?
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Do I need to have a thermostat already?
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Does Hive Active Heating have multizone control?
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Does Hive Active Heating have multizone heating control?
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Does Hive have a thermostat stand?
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Does Hive have a Windows app?
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Does Hive have an iPad app?
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Does my Hive Leak Sensor require connection to the Hive Hub?
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Does the Hive Camera have an iPad app?
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Does the ‘My Boiler’ feature cost anything?
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Hive Active Heating Installation - What happens on the day?
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Hive Installation - What happens on the day?
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How can I amend my detection settings for Hive View?
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How can I change my password and what should I do if I forget it?
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How can I change the format in which I receive activity notifications for my Hive View?
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How can I change the format in which I receive notifications for my Hive Camera?
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How can I change the format in which I receive notifications for my Hive Motion Sensor?
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How can I update my Hive View firmware?
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How can I update the Hive Camera firmware?
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How do I access my devices from the Hive dashboard or all devices list?
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How do I activate my online account?
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How do I amend my schedules using the new website dashboard?
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How do I assemble Hive View?
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How do I boost my heating from the Hive app?
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How do I Boost my heating on the Hive Active Heating 2 thermostat?
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How do I Boost my hot water on the Hive Active Heating 2 thermostat?
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How do I change my Hive Leak Sensor alerts?
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How do I change my notification preferences for my Heating Alerts?
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How do I change my personal details?
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How do I change the batteries of my Hive Motion Sensor?
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How do I change the batteries of my Hive Window or Door Sensor?
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How do I change the brightness of my Hive Active Light?
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How do I change the frequency of activity notifications for my Hive View?
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How do I change the frequency of the motion or audio notifications for my Hive Camera?
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How do I change the heating mode on my Hive Active Heating 2 thermostat?
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How do I change the temperature of Frost Protection on the Hive Active Heating 2 thermostat?
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How do I change the temperature of my heating on the Hive Active Heating 2 thermostat?
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How do I change the Wi-Fi router or network that my Hive Camera is connected to?
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How do I change the Wi-Fi router or network that my Hive View is connected to?
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How do I clean my Hive thermostat stand?
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How do I contact Hive customer support?
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How do I control Hive with Alexa?
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How do I control my Hive products from the Hive app dashboard?
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How do I edit an Action?
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How do I edit my Large water flow threshold?
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How do I enable alerts for my sensors?
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How do I ensure my pipes don't freeze in cold weather when I am away?
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How do I ensure my pipes don't freeze in cold weather when I am away?
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How do I fit my customisable frame to my Hive Active Heating 2 thermostat?
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How do I fit my Hive Camera?
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How do I fit my Hive Motion Sensor?
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How do I fit my Hive thermostat stand?
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How do I fit my Hive View?
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How do I fit my Hive Window or Door Sensor?
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How do I get a customisable frame for the Hive Active Heating 2 thermostat?
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How do I get back to the Hive dashboard or all devices list from another page?
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How do I get the 'My Boiler' feature?
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How do I get the app for Hive on my smartphone?
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How do I group my Hive Spotlights?
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How do I group my Hive Spotlights?
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How do I know my Hive Leak Sensor is working?
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How do I locate my internal stop tap?
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How do I log in online?
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How do I manage the camera password for my Hive Camera?
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How do I manage the volume of my Hive Camera?
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How do I remove an Action?
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How do I remove Hive View from my Hive app?
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How do I reset my Hive Active Light
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How do I reset my Hive Active Plug?
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How do I reset my Hive Camera?
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How do I reset my Hive Motion Sensor?
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How do I reset my Hive Signal Booster?
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How do I reset my Hive View?
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How do I reset my Hive Window or Door Sensor?
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How do I return a faulty product?
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How do I set child lock on the Hive Active Heating 2 thermostat?
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How do I set Holiday Mode for Hive Active Heating from the Hive app?
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How do I set holiday mode on the Hive Active Heating 2 thermostat?
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How do I set my Hot Water schedule on using the Hive app?
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How do I set my Hot Water schedule using the Hive app?
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How do I set up Heating Alerts?
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How do I set up Hive Actions?
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How do I set up Hive Mimic mode?
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How do I set up my Hive Active Heating?
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How do I set up my Hive Active Light?
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How do I set up my Hive Active Plug?
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How do I set up my Hive Camera?
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How do I set up my Hive Hub 360?
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How do I set up my Hive Motion Sensor?
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How do I set up my Hive View?
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How do I set up my Hive Window or Door Sensor?
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How do I set up my Signal Booster (formerly known as a SmartPlug)?
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How do I set-up my Hive Hub?
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How do I set-up my replacement Hive Hub?
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How do I set-up my replacement Hive Thermostat?
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How do I set-up, view or edit my heating schedule using my Hive Active Heating 2 thermostat?
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How do I set-up, view or edit my hot water schedule on my Hive Active Heating 2 thermostat?
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How do I switch privacy mode on or off for my Hive Hub 360?
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How do I switch the Hive View privacy mode on/off?
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How do I turn activity notifications on or off for Hive View?
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How do I turn my central heating system off?
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How do I turn my Hive Active Light on and off manually?
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How do I turn my Hive Active Light on and off remotely from the app or online dashboard?
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How do I turn my Hive Active Plug on and off manually?
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How do I turn my Hive Active Plug on and off remotely from the app or online dashboard?
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How do I turn my Hive View on/off?
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How do I turn my hot water on and off with the Hive Active Heating 2 thermostat?
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How do I turn notifications on or off for my Hive Camera?
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How do I turn notifications on or off for my Hive Motion Sensor?
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How do I turn notifications on or off for my Hive Window or Door Sensor?
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How do I turn notifications on or off for sounds detected by my Hive Hub 360?
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How do I turn the chimes off on my Hive View?
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How do I turn the light off on my Hive Camera?
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How do I turn the lights off on my Hive View?
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How do I use IFTTT with Hive Active Heating?
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How do I use my Hive Active Heating 2 thermostat?
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How do I use text control (SMS) with Hive Active Heating?
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How do I use the thermostat for Hive Active Heating 1?
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How do I view my Hive View HD live stream?
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How do I view or change my heating schedule using my Hive Active Heating 1 thermostat?
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How do I view or change my hot water schedule on my Hive Active Heating™ 1 thermostat?
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How do I zoom on Hive View?
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How do I zoom the screen of my Hive Camera?
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How do recordings on my Hive View work?
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How does 'Grab and Go' battery mode work on Hive View?
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How does Geolocation work for Hive Active Heating?
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How does Geolocation work if I have Hive Multizone?
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How does the time zone work for Hive View?
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How does the time zone work for the Hive Camera?
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How long is the Hive Active Heating installation process?
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How much data does a push notification use?
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How much does my Hive Active Plug cost per year to run?
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How to control your Hive Active Heating 1 thermostat manually
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How to control your thermostat manually
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How to control your thermostat manually
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How to install your Hive Motion Sensor
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How to install your Hive Window or Door Sensor
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How to reconnect your Hive Hub
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How to set up a Hive Active Light
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How to set up a Hive Active Plug
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How to set up a Hive Hub
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How to set up a Hive Motion Sensor
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How to set up a Hive Signal Booster
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How to set up a Hive View Camera
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How to set up a Hive Window or Door Sensor
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How to set up heating and hot water schedules manually on your Hive thermostat
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How to set up Temperature Alerts
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How to set up your Hive Active Light
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How to set up your Hive Active Plug
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How to set up your Signal Booster (formerly known as a SmartPlug)
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How to set your Heating & Hot Water Schedule on Android
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How will I receive activity notifications for my Hive View?
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How will I receive images of people recorded by my Hive View?
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How will I receive notifications for my Hive Camera?
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How will I receive notifications for my Motion Sensor?
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How will I receive notifications for my Window or Door Sensor?
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I can't find my Hive Leak Sensor in the list of available networks?
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I can’t see my home Wi-Fi in the list of available networks?
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I didn't receive a motion or audio notification for my Hive Camera, how do I resolve this?
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I have Hive Active Heating but would like to upgrade Hive Active Heating 2 what do I need to do?
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I haven't received an activity notification for my Hive View, what should I do?
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I haven’t received an alert, how do I know my Heating Alerts are working?
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I would like to buy more than one Hive Active Heating for multiple properties or a business?
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I'm having issues installing my Hive View, what should I do?
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I've chosen self installation for my Hive Active Heating, where can i find more information on this?
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I've moved into a house that has Hive installed, what should I do?
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I've moved into a house that has Hive products installed, what should I do?
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I've received a system notification saying my Hive View battery is low, what should I do?
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I've received a system notification saying my Hive View is too hot, what should I do?
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I've taken my Hive thermostat off the wall, what should I do with the backplate?
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If I buy Hive and then move home what should I do?
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If I buy Hive products and then move home what should I do?
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If I have two or more separate Hive Active Heating systems in my home can I get Hive Multizone?
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Is Geolocation available on all Hive products?
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Is Hive Active Heating compatible with all types of boiler?
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Is Hive Active Heating compatible with all types of boiler?
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Is Hive Active Heating compatible with an oil boiler?
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Is Hive Active Heating covered under British Gas HomeCare®?
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Is Hive View secure?
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Is holiday mode available on all Hive products?
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Is the Hive Camera secure?
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Is there a Windows phone app for the Hive Camera?
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Is there anything I shouldn't plug in to my SmartPlug?
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Is there Geolocation for the Hive Active Plug?
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Is there Holiday Mode for the Hive Active Plug?
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I’ve chosen to upgrade from Hive Active Heating 1 to Hive Active Heating 2 how do I install my new thermostat?
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I’ve chosen to upgrade from Hive Active Heating to Hive Active Heating 2 how do I install my new thermostat?
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I’ve received a Large water flow alert, what do I do?
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I’ve received a Small Water flow alert, what do I do?
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I’ve updated my Hive app to the latest version, what happens to my previous settings and schedules?
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Motion or audio was not detected by my Hive Camera, how do I resolve this?
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My boiler runs on LPG, does Hive Active Heating work with this?
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My Hive Leak Sensor is low on batteries, what should I do?
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My Hive Leak Sensor is offline, what should I do?
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My Hive Leak sensor won’t connect to my Wi-Fi?
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My Hive View is showing as offline in the Hive app, what should I do?
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My Hive View light is not flashing blue for install, what should I do?
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My thermostat is displaying a red battery symbol, “Low Batts”, or “Chg Batts” - what should I do?
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My thermostat is displaying “Low Batts” or “Chg Batts” - what should I do?
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The video for my Hive Camera is repeatedly interrupted or takes a long time to start up, how can I resolve this?
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The video recording for my Hive View is repeatedly interrupted or takes a long time to start up, what should I do?
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The Wi-Fi in my home is slow after installing my Hive View?
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What are Hive widgets and how do I install them on my Android device?
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What are Quick Actions?
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What benefits are included with Hive Live?
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What can I do if Hive isn’t working?
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What can I do if my Hive Camera isn’t working?
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What can I do if my Hive View isn’t working?
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What can I do on the heating control screen?
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What can I do with Hive Active Heating using IFTTT?
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What can I do with Philips Hue and Hive?
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What do I do if I forget my Hive Camera password?
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What do I need to do if I change my router or wifi name and password?
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What do I need to have before I can start using Hive Camera?
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What do I need to have before I can start using Hive products?
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What do I need to have before I can start using Hive View?
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What do the different lights on the Hive Camera mean?
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What does Hive Active Heating include?
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What does Hive Mimic mode do?
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What does Hive View do?
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What does it mean if ‘NO RF’ or 'No Signal' is displayed on the thermostat?
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What does it mean if ‘NO RF’ or 'No Signal' is displayed on the thermostat?
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What does my Signal Booster (formerly known as a SmartPlug) do?
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What does the Geolocation feature in the Hive app do?
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What does the Hive Active Light do?
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What does the Hive Active Plug do?
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What does the Hive Camera do?
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What does the Hive Hub 360 do?
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What does the Hive Motion Sensor do?
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What does the Hive Window or Door Sensor do?
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What does the smartphone app for Hive allow me to do?
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What does the smartphone app for Hive Camera allow me to do?
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What features come with the Hive Active Plug?
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What features come with the Hive Motion Sensor?
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What features come with the Hive Window or Door Sensor™?
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What frequency does the Hive Camera work on?
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What happens if I cancel my Hive Leak Plan?
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What happens if I decide to cancel my Hive Live?
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What happens if I decide to cancel my Hive Video Playback Membership?
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What happens if I miss a payment for my Hive Live or Hive Payment Plan?
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What happens if more than one device is using the Hive app or online dashboard?
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What happens if more than one device is using the Hive Camera app?
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What happens to my existing Actions when I update my Hive app?
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What happens to my old thermostat?
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What happens when I receive a Heating Alert?
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What Hub do I need to use Hive Actions?
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What Hub do I need to use Hive Spotlights?
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What Hub do I need to use Hive Spotlights?
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What if I don’t have time to troubleshoot a Heating Alert?
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What if my pipework branches straight after my stop tap?
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What is a Heating Alert?
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What is a Large water flow alert?
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What is a Small water flow alert?
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What is Boiler IQ?
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What is IFTTT?
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What is the all devices list?
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What is the difference between a SmartPlug and a Hive Active Plug?
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What is the Hive app dashboard?
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What is the quality of the video on Hive View?
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What is ‘My Boiler’?
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What should I do if my boiler isn't working?
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What should I do if the Hive Camera firmware update fails?
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What Wi-Fi frequency does the Hive View work on?
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What will happen if I stop Hive Mimic mode before the end of the set schedule?
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What will trigger a heating Alert?
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What’s included in the Hive Multizone kit?
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When will I be sent a Heating Alert?
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Where are my Hive View recordings stored?
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Where can I get information in an alternative format?
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Where is the best place to position my Hive Hub?
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Where should I install my Hive Leak Sensor?
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Where should I place my Hive thermostat stand?
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Where should I put my Hive hub?
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Where should I put my Signal Booster (formerly known as a SmartPlug)?
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Where will Hive Active Heating be installed?
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Where will Hive Active Heating be installed? Can I carry the thermostat into different rooms?
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Which app do I need to install my Hive View?
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Which clip should I use to connect my Hive Leak Sensor to my pipework?
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Who is eligible for Heating Alerts?
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Why am I still getting activity notifications from my Hive View when I have switched them off?
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Why aren’t there more than 6 schedule time slots?
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Why can’t I see Actions in the app?
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Why can’t I see my Hive Leak Sensor in the web app?
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Why can’t I see the ‘My Boiler’ feature in the Hive app?
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Why do you ask if I prefer ‘energy efficient’ or ‘comfort’ on the Hive Active Heating 2 thermostat?
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Why does my home overshoot my set temperature?
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Why have my Hive Sensor text alerts changed to push notification?
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Why is my Hive Active Light showing as Offline in my app or online dashboard?
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Will Hive Active Heating control my underfloor heating?
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Will Hive Active Heating let me have rooms at different temperatures?
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Will Hive Active Heating let me have rooms at different temperatures?
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Will I be able to control my Hive Multizone via text (SMS)?
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Will I get notifications for all of my heating zones?
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Will I get the new features available from Hive Active Heating 2?
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Will I still receive Heating Alerts if I cancel my monthly subscription?
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Will I still receive push notifications if I log out of my app?
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Will my Hive Camera switch off if my broadband is turned off or stops working?
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Will my Hive View switch off if my broadband is turned off or stops working?
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Will my products switch off if my broadband is turned off or stops working?
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Will my products switch off if my broadband is turned off or stops working?
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Will the ‘My Boiler’ feature let me know if my boiler isn't working?