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← Knowledge Base

  1. An activity event wasn't detected by my Hive View or Hive View Outdoor, how do I resolve this?

  2. Are Hive products secure?

  3. Are there any electrical devices I should not plug into my Hive Active Plug?

  4. Can I cancel my order and get a refund?

  5. Can I control more than one property through the Hive app?

  6. Can I control more than one property through the Hive Camera app?

  7. Can I control my heating and hot water by text?

  8. Can I control my hot water by text (SMS)?

  9. Can I control my hot water if I have Hive Active Heating?

  10. Can I control my hot water?

  11. Can I get Hive Active Heating if I have a Multizone heating system?

  12. Can I get next day delivery?

  13. Can I have a different number of time slots for different days of the week with Hive Active Heating™?

  14. Can I have a different number of time slots in my schedules for different days of the week?

  15. Can I have Hive View installed by an engineer?

  16. Can I have Hive View Outdoor installed by an engineer?

  17. Can I have multiple Hive Cameras?

  18. Can I have multiple Hive products set up in my home?

  19. Can I have multiple Hive View and Hive View Outdoor cameras?

  20. Can I have my Hive Active Light be installed by an engineer?

  21. Can I have my Hive Active Plug installed by an engineer?

  22. Can I have my Hive Camera installed by an engineer?

  23. Can I have my Hive Motion Sensor installed by an engineer?

  24. Can I have my Hive Window or Door Sensor installed by an engineer?

  25. Can I move my Signal Booster (formerly known as a SmartPlug)?

  26. Can I move or remove the ‘My Boiler’ feature on my Hive app dashboard?

  27. Can I paint my Hive View Outdoor to match my home?

  28. Can I set the colour, tone and brightness of each Hive Active Light when setting up Hive Mimic mode?

  29. Can I still get Heating Alerts if I have Boiler IQ with British Gas?

  30. Can I tun my broadband router off at night to save energy if I have a Hive Camera?

  31. Can I turn my broadband router off at night to save energy?

  32. Can I turn my broadband router off at night to save energy?

  33. Can I use all my Hive products with IFTTT?

  34. Can I use Hive Active Light with an existing wall mounted dimmer switch?

  35. Can I use my SmartPlug as a normal plug socket?

  36. Can I use text control (SMS) on all Hive products?

  37. Can I use text control (SMS) with my Hive Camera?

  38. Can I use text control (SMS) with my Hive View or Hive View Outdoor?

  39. Can I use the Hive app to submit my meter reading?

  40. Can the Hive Hub use a wireless connection to connect to the internet?

  41. Do Hive products come with a warranty?

  42. Do I need a new hub for additional Hive products if I already have one?

  43. Do I need a separate hub for each Hive product I set up?

  44. Do I need a smartphone to have a Hive Camera?

  45. Do I need a smartphone to have Hive?

  46. Do I need to be with British Gas to have Hive?

  47. Do I need to connect my Hive Hub 360 to my broadband router?

  48. Do I need to download a separate app to control my hot water?

  49. Do I need to download a separate app to use each of my Hive products?

  50. Do I need to download a separate app to use Hive Active Light?

  51. Do I need to download a separate app to use Hive Active Plug?

  52. Do I need to download a separate app to use Hive Motion Sensor?

  53. Do I need to download a separate app to use Hive Window or Door Sensor?

  54. Do I need to download a separate app to use my Hive Camera?

  55. Do I need to have a thermostat already for Hive Active Heating?

  56. Does Hive Active Heating have multizone control?

  57. Does Hive Active Heating have multizone heating control?

  58. Does Hive have a thermostat stand?

  59. Does Hive have a Windows app?

  60. Does Hive have an iPad app?

  61. Does my Hive Leak Sensor require connection to the Hive Hub?

  62. Does the Hive Camera have an iPad app?

  63. Does the ‘My Boiler’ feature cost anything?

  64. Hive Active Heating Installation - What happens on the day?

  65. Hive Installation - What happens on the day?

  66. How can I amend my detection settings for Hive View or Hive View Outdoor?

  67. How can I change my password and what should I do if I forget it?

  68. How can I change the format in which I receive activity notifications for my Hive View or Hive View Outdoor?

  69. How can I change the format in which I receive notifications for my Hive Camera?

  70. How can I change the format in which I receive notifications for my Hive Motion Sensor?

  71. How can I update my Hive View or Hive View Outdoor firmware?

  72. How can I update the Hive Camera firmware?

  73. How do I access my devices from the Hive dashboard or all devices list?

  74. How do I activate my online account?

  75. How do I add a new Action?

  76. How do I advance my heating and hot water from the Hive app?

  77. How do I amend my schedules using the new website dashboard?

  78. How do I assemble Hive View Outdoor?

  79. How do I assemble Hive View?

  80. How do I boost my heating from the Hive app?

  81. How do I Boost my heating on the Hive Active Heating 2 thermostat?

  82. How do I Boost my hot water on the Hive Active Heating 2 thermostat?

  83. How do I change my Hive Leak Sensor alerts?

  84. How do I change my notification preferences for my Heating Alerts?

  85. How do I change my notification preferences for my Temperature Notifications?

  86. How do I change my personal details?

  87. How do I change my schedule for Hive Mimic mode?

  88. How do I change the batteries of my Hive Motion Sensor?

  89. How do I change the batteries of my Hive Window or Door Sensor?

  90. How do I change the brightness of my Hive Active Light?

  91. How do I change the frequency of activity notifications for my Hive View or Hive View Outdoor?

  92. How do I change the frequency of the motion or audio notifications for my Hive Camera?

  93. How do I change the heating mode on my Hive Active Heating 2 thermostat?

  94. How do I change the temperature of Frost Protection on the Hive Active Heating 2 thermostat?

  95. How do I change the temperature of my heating on the Hive Active Heating 2 thermostat?

  96. How do I change the Wi-Fi router or network that my Hive Camera is connected to?

  97. How do I change the Wi-Fi router or network that my Hive View or Hive View Outdoor is connected to?

  98. How do I clean my Hive thermostat stand?

  99. How do I contact Hive customer support?

  100. How do I control Hive with Alexa?

  101. How do I control my Hive products from the Hive app dashboard?

  102. How do I download my Hive View or Hive View Outdoor recordings?

  103. How do I edit an Action?

  104. How do I edit my Large water flow threshold?

  105. How do I enable alerts for my sensors?

  106. How do I ensure my pipes don't freeze in cold weather when I am away?

  107. How do I ensure my pipes don't freeze in cold weather when I am away?

  108. How do I fit my customisable frame to my Hive Active Heating 2 thermostat?

  109. How do I fit my Hive Camera?

  110. How do I fit my Hive Motion Sensor?

  111. How do I fit my Hive thermostat stand?

  112. How do I fit my Hive View?

  113. How do I fit my Hive Window or Door Sensor?

  114. How do I get a customisable frame for the Hive Active Heating 2 thermostat?

  115. How do I get back to the Hive dashboard or all devices list from another page?

  116. How do I get the 'My Boiler' feature?

  117. How do I get the Hive app on my smartphone?

  118. How do I group my Hive Spotlights?

  119. How do I group my Hive Spotlights?

  120. How do I know my Hive Leak Sensor is working?

  121. How do I locate my internal stop tap?

  122. How do I log in online?

  123. How do I manage the camera password for my Hive Camera?

  124. How do I manage the volume of my Hive Camera?

  125. How do I remove an Action?

  126. How do I remove Hive View or Hive View Outdoor from my Hive app?

  127. How do I reset my Hive Active Light

  128. How do I reset my Hive Active Plug?

  129. How do I reset my Hive Camera?

  130. How do I reset my Hive Motion Sensor?

  131. How do I reset my Hive Signal Booster?

  132. How do I reset my Hive View Outdoor?

  133. How do I reset my Hive View?

  134. How do I reset my Hive Window or Door Sensor?

  135. How do I return a faulty product?

  136. How do I set child lock on the Hive Active Heating 2 thermostat?

  137. How do I set Holiday Mode for Hive Active Heating from the Hive app?

  138. How do I set holiday mode on the Hive Active Heating 2 thermostat?

  139. How do I set my Hot Water schedule on using the Hive app?

  140. How do I set my Hot Water schedule using the Hive app?

  141. How do I set up Activity Zones?

  142. How do I set up Heating Alerts?

  143. How do I set up Hive Actions?

  144. How do I set up Hive Mimic mode?

  145. How do I set up my Hive Active Heating?

  146. How do I set up my Hive Active Light?

  147. How do I set up my Hive Active Plug?

  148. How do I set up my Hive Camera?

  149. How do I set up my Hive Hub 360?

  150. How do I set up my Hive Motion Sensor?

  151. How do I set up my Hive View or Hive View Outdoor?

  152. How do I set up my Hive Window or Door Sensor?

  153. How do I set up my replacement Hive Thermostat

  154. How do I set up my Signal Booster (formerly known as a SmartPlug)?

  155. How do I set up Ready By?

  156. How do I set-up my Hive Hub?

  157. How do I set-up my replacement Hive Hub?

  158. How do I set-up my replacement Hive Thermostat?

  159. How do I set-up, view or edit my heating schedule using my Hive Active Heating 2 thermostat?

  160. How do I set-up, view or edit my hot water schedule on my Hive Active Heating 2 thermostat?

  161. How do I switch privacy mode on or off for my Hive Hub 360?

  162. How do I switch privacy mode on/off for Hive View or Hive View Outdoor?

  163. How do I talk through my Hive View or Hive View Outdoor?

  164. How do I turn activity notifications on or off for Hive View or Hive View Outdoor?

  165. How do I turn my central heating system off?

  166. How do I turn my Hive Active Light on and off manually?

  167. How do I turn my Hive Active Light on and off remotely from the app or online dashboard?

  168. How do I turn my Hive Active Plug on and off manually?

  169. How do I turn my Hive Active Plug on and off remotely from the app or online dashboard?

  170. How do I turn my Hive View or Hive View Outdoor on/off?

  171. How do I turn my hot water on and off with the Hive Active Heating 2 thermostat?

  172. How do I turn notifications on or off for my Hive Camera?

  173. How do I turn notifications on or off for my Hive Motion Sensor?

  174. How do I turn notifications on or off for my Hive Window or Door Sensor?

  175. How do I turn notifications on or off for sounds detected by my Hive Hub 360?

  176. How do I turn Ready by off?

  177. How do I turn the chimes off on my Hive View or Hive View Outdoor?

  178. How do I turn the light off on my Hive Camera?

  179. How do I turn the lights off on my Hive View or Hive View Outdoor?

  180. How do I use IFTTT with Hive Active Heating?

  181. How do I use my Hive Active Heating 2 thermostat?

  182. How do I use text control (SMS) with Hive Active Heating?

  183. How do I use the 'Play A Sound' feature?

  184. How do I use the thermostat for Hive Active Heating 1?

  185. How do I view my Hive View or Hive View Outdoor HD live stream?

  186. How do I view or change my heating schedule using my Hive Active Heating 1 thermostat?

  187. How do I view or change my hot water schedule on my Hive Active Heating™ 1 thermostat?

  188. How do I zoom on Hive View or Hive View Outdoor?

  189. How do I zoom the screen of my Hive Camera?

  190. How do recordings on my Hive View and Hive View Outdoor work?

  191. How does 'Grab and Go' battery mode work on Hive View?

  192. How does Geolocation work for Hive Active Heating?

  193. How does Geolocation work if I have Hive Multizone?

  194. How does the time zone work for Hive View and Hive View Outdoor?

  195. How does the time zone work for the Hive Camera?

  196. How long is the Hive Active Heating installation process?

  197. How much data does a push notification use?

  198. How much does my Hive Active Plug cost per year to run?

  199. How to control your Hive Active Heating 1 thermostat manually

  200. How to control your thermostat manually

  201. How to control your thermostat manually

  202. How to install your Hive Motion Sensor

  203. How to install your Hive Window or Door Sensor

  204. How to reconnect your Hive Hub

  205. How to set up a Hive Active Light

  206. How to set up a Hive Active Plug

  207. How to set up a Hive Hub

  208. How to set up a Hive Motion Sensor

  209. How to set up a Hive Signal Booster

  210. How to set up a Hive View Camera

  211. How to set up a Hive Window or Door Sensor

  212. How to set up heating and hot water schedules manually on your Hive thermostat

  213. How to set up Temperature Alerts

  214. How to set up your Hive Active Light

  215. How to set up your Hive Active Plug

  216. How to set up your Signal Booster (formerly known as a SmartPlug)

  217. How to set your Heating & Hot Water Schedule on Android

  218. How will I receive activity notifications for my Hive View or Hive View Outdoor?

  219. How will I receive images of people recorded by my Hive View or Hive View Outdoor?

  220. How will I receive notifications for my Hive Camera?

  221. How will I receive notifications for my Motion Sensor?

  222. How will I receive notifications for my Window or Door Sensor?

  223. I can't find my Hive Leak Sensor in the list of available networks?

  224. I can’t find the Hive View or Hive View Outdoor download option

  225. I can’t find the Hive View or Hive View Outdoor file I downloaded

  226. I can’t see my home Wi-Fi in the list of available networks?

  227. I didn't receive a motion or audio notification for my Hive Camera, how do I resolve this?

  228. I have Hive Active Heating but would like to upgrade Hive Active Heating 2 what do I need to do?

  229. I haven't received an activity notification for my Hive View or Hive View Outdoor, what should I do?

  230. I haven’t received an alert, how do I know my Heating Alerts are working?

  231. I would like to buy more than one Hive Active Heating for multiple properties or a business?

  232. I'm having issues installing my Hive View or Hive View Outdoor, what should I do?

  233. I've chosen self installation for my Hive Active Heating, where can i find more information on this?

  234. I've moved into a house that has Hive installed, what should I do?

  235. I've moved into a house that has Hive products installed, what should I do?

  236. I've received a system notification saying my Hive View battery is low, what should I do?

  237. I've received a system notification saying my Hive View is too hot, what should I do?

  238. I've received a system notification saying my Hive View or Hive View Outdoor is too hot, what should I do?

  239. I've taken my Hive thermostat off the wall, what should I do with the backplate?

  240. If I buy Hive and then move home what should I do?

  241. If I buy Hive products and then move home what should I do?

  242. If I have two or more separate Hive Active Heating systems in my home can I get Hive Multizone?

  243. Is Geolocation available on all Hive products?

  244. Is Hive Active Heating compatible with all types of boiler?

  245. Is Hive Active Heating compatible with all types of boiler?

  246. Is Hive Active Heating compatible with an oil boiler?

  247. Is Hive Active Heating covered under British Gas HomeCare®?

  248. Is Hive View and Hive View Outdoor secure?

  249. Is Hive View Outdoor tamper resistant?

  250. Is holiday mode available on all Hive products?

  251. Is the Hive Camera secure?

  252. Is there a Windows phone app for the Hive Camera?

  253. Is there anything I shouldn't plug in to my SmartPlug?

  254. Is there Geolocation for the Hive Active Plug?

  255. Is there Holiday Mode for the Hive Active Plug?

  256. I’ve chosen to upgrade from Hive Active Heating 1 to Hive Active Heating 2 how do I install my new thermostat?

  257. I’ve chosen to upgrade from Hive Active Heating to Hive Active Heating 2 how do I install my new thermostat?

  258. I’ve received a Large water flow alert, what do I do?

  259. I’ve received a Small Water flow alert, what do I do?

  260. I’ve updated my Hive app to the latest version, what happens to my previous settings and schedules?

  261. Motion or audio was not detected by my Hive Camera, how do I resolve this?

  262. My boiler runs on LPG, does Hive Active Heating work with this?

  263. My Hive Leak Sensor is low on batteries, what should I do?

  264. My Hive Leak Sensor is offline, what should I do?

  265. My Hive Leak sensor won’t connect to my Wi-Fi?

  266. My Hive View light is not flashing blue for install, what should I do?

  267. My Hive View or Hive View Outdoor is showing as offline in the Hive app, what should I do?

  268. My Hive View or Hive View Outdoor light is not flashing blue for install, what should I do?

  269. My thermostat is displaying a red battery symbol, “Low Batts”, or “Chg Batts” - what should I do?

  270. My thermostat is displaying “Low Batts” or “Chg Batts” - what should I do?

  271. The video for my Hive Camera is repeatedly interrupted or takes a long time to start up, how can I resolve this?

  272. The video recording for my Hive View is repeatedly interrupted or takes a long time to start up, what should I do?

  273. The video recording for my Hive View or Hive View Outdoor is repeatedly interrupted or takes a long time to start up, what should I do?

  274. The Wi-Fi in my home is slow after installing my Hive View or Hive View Outdoor?

  275. What are Activity Zones and what do they do?

  276. What are Hive Actions?

  277. What are Hive widgets and how do I install them on my Android device?

  278. What are Quick Actions?

  279. What benefits are included with Hive Live?

  280. What can I do if Hive isn’t working?

  281. What can I do if my Hive Camera isn’t working?

  282. What can I do if my Hive View or Hive View Outdoor isn’t working?

  283. What can I do with Hive Active Heating using IFTTT?

  284. What can I do with Philips Hue and Hive?

  285. What do I do if I forget my Hive Camera password?

  286. What do I need to do if I change my router or Wi-Fi name and password?

  287. What do I need to have before I can start using Hive Camera?

  288. What do I need to have before I can start using Hive products?

  289. What do I need to have before I can start using Hive View or Hive View Outdoor?

  290. What do the different lights on the Hive Camera mean?

  291. What does Hive Active Heating include?

  292. What does Hive Mimic mode do?

  293. What does Hive View do?

  294. What does Hive View Outdoor do?

  295. What does it mean if ‘NO RF’ or 'No Signal' is displayed on the thermostat?

  296. What does my Signal Booster (formerly known as a SmartPlug) do?

  297. What does the Geolocation feature in the Hive app do?

  298. What does the Hive Active Light do?

  299. What does the Hive Active Plug do?

  300. What does the Hive Camera do?

  301. What does the Hive Hub 360 do?

  302. What does the Hive Motion Sensor do?

  303. What does the Hive Window or Door Sensor do?

  304. What does the smartphone app for Hive allow me to do?

  305. What does the smartphone app for Hive Camera allow me to do?

  306. What features come with the Hive Active Plug?

  307. What features come with the Hive Motion Sensor?

  308. What features come with the Hive Window or Door Sensor™?

  309. What frequency does the Hive Camera work on?

  310. What happens if I cancel my Hive Leak Plan?

  311. What happens if I decide to cancel my Hive Live?

  312. What happens if I decide to cancel my Hive Video Playback Membership?

  313. What happens if I miss a payment for my Hive Live or Hive Payment Plan?

  314. What happens if more than one device is using the Hive app or online dashboard?

  315. What happens if more than one device is using the Hive Camera app?

  316. What happens to my existing Actions when I update my Hive app?

  317. What happens to my old thermostat?

  318. What happens when I receive a Heating Alert?

  319. What Hub do I need to use Hive Actions?

  320. What Hub do I need to use Hive Spotlights?

  321. What Hub do I need to use Hive Spotlights?

  322. What if I don’t have time to troubleshoot a Heating Alert?

  323. What if my pipework branches straight after my stop tap?

  324. What if the camera is unplugged or the cord is cut?

  325. What is a Heating Alert?

  326. What is a Large water flow alert?

  327. What is a Small water flow alert?

  328. What is Boiler IQ?

  329. What is IFTTT?

  330. What is Ready By?

  331. What is the 'Play A Sound' feature?

  332. What is the all devices list?

  333. What is the difference between a SmartPlug and a Hive Active Plug?

  334. What is the Hive app dashboard?

  335. What is the quality of the video on Hive View and Hive View Outdoor?

  336. What is ‘My Boiler’?

  337. What should I do if my boiler isn't working?

  338. What should I do if my thermostat says “Thermostat unplugged”?

  339. What should I do if my wired Hive Thermostat is showing offline?

  340. What should I do if the Hive Camera firmware update fails?

  341. What to do if your Hive Hub lights are flashing red or amber

  342. What to do if your Hive Receiver has a red status light

  343. What to do if your Hive Thermostat has a 'No RF' message on the display

  344. What to do if your Hive Thermostat has a 'No Signal' message on the display

  345. What Wi-Fi frequency does the Hive View Outdoor work on?

  346. What Wi-Fi frequency does the Hive View work on?

  347. What will happen if I stop Hive Mimic mode before the end of the set schedule?

  348. What will trigger a heating Alert?

  349. What's changed in the new Hive app?

  350. What’s included in the Hive Multizone kit?

  351. When will I be sent a Heating Alert?

  352. Where are my Hive View recordings stored?

  353. Where can I get information in an alternative format?

  354. Where is the best place to position my Hive Hub?

  355. Where should I install my Hive Leak Sensor?

  356. Where should I place my Hive thermostat stand?

  357. Where should I put my Hive hub?

  358. Where should I put my Signal Booster (formerly known as a SmartPlug)?

  359. Where will Hive Active Heating be installed?

  360. Which app do I need to install my Hive View or Hive View Outdoor?

  361. Which clip should I use to connect my Hive Leak Sensor to my pipework?

  362. Who is eligible for Heating Alerts?

  363. Why am I not getting activity detected on my Hive View or Hive View Outdoor?

  364. Why am I still getting activity notifications from my Hive View or Hive View Outdoor when I have switched them off?

  365. Why am I still getting activity notifications from my Hive View when I have switched them off?

  366. Why aren’t there more than 6 schedule time slots?

  367. Why can’t I see Actions in the app?

  368. Why can’t I see my Hive Leak Sensor in the web app?

  369. Why can’t I see the ‘My Boiler’ feature in the Hive app?

  370. Why didn't I receive an image of the person seen in my person activity notification?

  371. Why do you ask if I prefer ‘energy efficient’ or ‘comfort’ on the Hive Active Heating 2 thermostat?

  372. Why does my home overshoot my set temperature?

  373. Why have my Hive Sensor text alerts changed to push notification?

  374. Why is my Hive Active Light showing as Offline in my app or online dashboard?

  375. Will Hive Active Heating control my underfloor heating?

  376. Will Hive Active Heating let me have rooms at different temperatures?

  377. Will I be able to control my Hive Multizone via text (SMS)?

  378. Will I get notifications for all of my heating zones?

  379. Will I get the new features available from Hive Active Heating 2?

  380. Will I still receive Heating Alerts if I cancel my monthly subscription?

  381. Will I still receive push notifications if I log out of my app?

  382. Will my Hive Camera switch off if my broadband is turned off or stops working?

  383. Will my Hive View or Hive View Outdoor switch off if my broadband is turned off or stops working?

  384. Will my products switch off if my broadband is turned off or stops working?

  385. Will my products switch off if my broadband is turned off or stops working?

  386. Will the ‘My Boiler’ feature let me know if my boiler isn't working?

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