Why is my Hive Active Light™ showing as Offline in my app or online dashboard?

If your Hive Active Light™ is showing as offline in your Hive app or website dashboard it could be because it’s been switched off manually from the existing light switch on the wall or lamp.

Once turned off from the wall or lamp light switch it can’t be controlled remotely until switched back on at the switch.

If your wall or lamp light switch is switched to on and you’re still unable to control Hive Active Light™ remotely, try unplugging your Hive Hub (the white box connected to your broadband router) and plugging it back in again. For more help on restarting your Hive Hub check out our video 
here.

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