How do I get the app for Hive on my smartphone?

The Hive app is available for Android and iOS users – you can download the iOS app from the App Store or download the Android app from the Google Play Store. You will need an Apple iPhone or iPad using iOS 7 or later or a device running Android (minimum 4.0.3) with GPS. You can also use Hive on Kindle Fire, just search for it in the Amazon App store. If accessing the Hive app from the online dashboard these are the minimum supported browser versions:

Microsoft Internet Explorer 10 (desktop & mobile)
Mozilla Firefox 33
Google Chrome 29 (37 for mobile)
Apple Safari 7

Exclusions and exceptions:

• The Hive Android app is unsupported on Blackberry (we do not officially support Blackberry devices), phablet devices and tablets.
• Hive is not supported on older Android devices that describe themselves as having "small" screens (typically 240x320 and smaller). If an Android phone does not meet this criteria then our app will not be availabe in the Google Play Store when accessed from that device.

The Hive app is separate to the main British Gas smartphone app.

Using - General

  1. Why can’t I see the ‘My Boiler’ feature in the Hive app?
  2. Can I move or remove the ‘My Boiler’ feature on my Hive app dashboard?
  3. How can I change my password and what should I do if I forget it?
  4. How do I change my personal details?
  5. How do I contact Hive customer support?
  6. How do I get the app for Hive on my smartphone?
  7. What are Hive widgets and how do I install them on my Android device?
  8. What can I do if Hive isn’t working?
  9. What happens if more than one device is using the Hive app or online dashboard?
  10. Where can I get information in an alternative format?
  11. What is the Hive app dashboard?
  12. How do I control my Hive products from the Hive app dashboard?
  13. What is the all devices list?
  14. How do I access my devices from the Hive dashboard or all devices list?
  15. How do I get back to the Hive dashboard or all devices list from another page?
  16. I’ve updated my Hive app to the latest version, what happens to my previous settings and schedules?
  17. Can I turn my broadband router off at night to save energy?
  18. Why have my Hive Sensor text alerts changed to push notification?
  19. Will I still receive push notifications if I log out of my app?
  20. How much data does a push notification use?
  21. How do I enable alerts for my sensors?
  22. What happens if I miss a payment for my Hive Live or Hive Payment Plan?
  23. What happens if I decide to cancel my Hive Live?
  24. How do I amend my schedules using the new website dashboard?
  25. How do I control Hive with Alexa?
  26. What does Hive Mimic mode do?
  27. How do I set up Hive Mimic mode?
  28. Can I set the colour, tone and brightness of each Hive Active Light when setting up Hive Mimic mode?
  29. What will happen if I stop Hive Mimic mode before the end of the set schedule?
  30. How do I set up Hive Actions?
  31. What Hub do I need to use Hive Actions?
  32. What happens to my existing Actions when I update my Hive app?
  33. What are Quick Actions?
  34. How do I edit an Action?
  35. Why can’t I see Actions in the app?
  36. How do I remove an Action?
  37. If I buy Hive products and then move home what should I do?
  38. I've moved into a house that has Hive products installed, what should I do?

Feedback and Knowledge Base