How do I contact Hive customer support?

If you need any further help or have any questions visit us at hivehome.com/faqs, email us at help@hivehome.com or call us on 0800 980 8614 or 0330 100 7246 (free from mobiles). Phone lines are open Mon-Sun 8am-9pm.

Using - General

  1. How can I change my password and what should I do if I forget it?
  2. How do I change my personal details?
  3. How do I contact Hive customer support?
  4. How do I get the app for Hive on my smartphone?
  5. How to reconnect or restart your Hub
  6. What are Hive widgets and how do I install them on my Android device?
  7. What can I do if Hive isn’t working?
  8. What happens if more than one device is using the Hive app or online dashboard?
  9. Where can I get information in an alternative format?
  10. What is the Hive app dashboard?
  11. How do I control my Hive products from the Hive app dashboard?
  12. What is the all devices list?
  13. How do I access my devices from the Hive dashboard or all devices list?
  14. How do I get back to the Hive dashboard or all devices list from another page?
  15. I’ve updated my Hive app to the latest version, what happens to my previous settings and schedules?
  16. Can I turn my broadband router off at night to save energy?
  17. Why have my Hive Sensor text alerts changed to push notification?
  18. Will I still receive push notifications if I log out of my app?
  19. How much data does a push notification use?
  20. What are Hive recipes?
  21. How do I add a new recipe?
  22. How do I edit a recipe?
  23. How do I remove a recipe?
  24. Why can’t I see recipes in the app?
  25. Why can’t I create a certain recipe?
  26. Why can’t I create recipes for heating?
  27. How do I enable alerts for my sensors?
  28. What happens if I miss a payment for my Hive Live?
  29. What happens if I decide to cancel my Hive Live?
  30. How do I amend my schedules using the new website dashboard?
  31. How do I control Hive with Alexa?

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