Can I cancel my order and get a refund?

You are entitled to cancel your order. If you have purchased Hive products directly either through hivehome.com or over the phone and wish to cancel, you must email help@hivehome.com within fourteen calendar days starting from the day after you receive your Hive products. You can consider your notice of cancellation to have been served (received) as soon as you send it to us. If you have purchased Hive products via a third party, any return is subject to their returns policy and their terms and conditions will apply.

Feedback and Knowledge Base