I've moved into a house that has Hive products installed, what should I do?

If there is no Hive hub in the property call 0333 202 9627 to purchase a Hub that will enable you to use the Hive products in your new home.

If there is a Hub in the property firstly unplug the hub from your broadband router (if connected) but keep it plugged in at the power socket, for Hive Active Heating this helps maintain the thermostat’s range in the home. If there is a Signal Booster (also known as a SmartPlug) in the home switch this on too.

You’ll be able to control your heating and hot water manually from the thermostat on the wall but you won't be able to control your heating remotely from the Hive app, online dashboard or by text. For any other Hive products you will not be able to use them remotely until you have your own Hive user account. You'll be able to control your Hive Active Plug manually by pressing the power button at the top of the plug to switch the device that is plugged into it on and off. Your Hive motion and window or door sensors cannot be controlled manually.

If you’d like to use Hive Active Heating to control your heating remotely, you’ll need to buy a new Hive hub, just call the Hive team on 0333 202 9627 (free from mobiles) between 8am – 9pm Monday to Sunday for further details. See how Hive works here.

Using - General

  1. Why can’t I see the ‘My Boiler’ feature in the Hive app?
  2. Can I move or remove the ‘My Boiler’ feature on my Hive app dashboard?
  3. How can I change my password and what should I do if I forget it?
  4. How do I change my personal details?
  5. How do I contact Hive customer support?
  6. How do I get the Hive app on my smartphone?
  7. What are Hive widgets and how do I install them on my Android device?
  8. What can I do if Hive isn’t working?
  9. What happens if more than one device is using the Hive app or online dashboard?
  10. Where can I get information in an alternative format?
  11. What is the Hive app dashboard?
  12. How do I control my Hive products from the Hive app dashboard?
  13. What is the all devices list?
  14. How do I access my devices from the Hive dashboard or all devices list?
  15. How do I get back to the Hive dashboard or all devices list from another page?
  16. I’ve updated my Hive app to the latest version, what happens to my previous settings and schedules?
  17. Can I turn my broadband router off at night to save energy?
  18. Why have my Hive Sensor text alerts changed to push notification?
  19. Will I still receive push notifications if I log out of my app?
  20. How much data does a push notification use?
  21. How do I enable alerts for my sensors?
  22. What happens if I miss a payment for my Hive Live or Hive Payment Plan?
  23. What happens if I decide to cancel my Hive Live?
  24. How do I amend my schedules using the new website dashboard?
  25. How do I control Hive with Alexa?
  26. What does Hive Mimic mode do?
  27. How do I set up Hive Mimic mode?
  28. Can I set the colour, tone and brightness of each Hive Active Light when setting up Hive Mimic mode?
  29. What will happen if I stop Hive Mimic mode before the end of the set schedule?
  30. How do I set up Hive Actions?
  31. What Hub do I need to use Hive Actions?
  32. What happens to my existing Actions when I update my Hive app?
  33. What are Quick Actions?
  34. How do I edit an Action?
  35. Why can’t I see Actions in the app?
  36. How do I remove an Action?
  37. If I buy Hive products and then move home what should I do?
  38. I've moved into a house that has Hive products installed, what should I do?
  39. How do I add a new Action?
  40. How do I change my schedule for Hive Mimic mode?
  41. What are Hive Actions?

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