What can I do if my Hive View or Hive View Outdoor isn’t working?

← Using - Hive View
If you have a problem with your Hive View or Hive View Outdoor, there are a few simple checks to try which can help:

1. Check our service status page (status.hivehome.com) to see the status of the Hive app.
2. Check that your broadband connection is working.
3. Check that your Hive View or Hive View Outdoor is connected to the mains power socket and switched on.
4. Reset the camera.

If you’re still not up and running, call our Technical Support team on 0333 202 9614 (free from mobiles) between 8am – 9pm Monday to Sunday.

Using - Hive View

  1. An activity event wasn't detected by my Hive View or Hive View Outdoor, how do I resolve this?
  2. Can I use text control (SMS) with my Hive View or Hive View Outdoor?
  3. How can I amend my detection settings for Hive View or Hive View Outdoor?
  4. How can I change the format in which I receive activity notifications for my Hive View or Hive View Outdoor?
  5. How can I update my Hive View or Hive View Outdoor firmware?
  6. How do I change the frequency of activity notifications for my Hive View or Hive View Outdoor?
  7. How do I change the Wi-Fi router or network that my Hive View or Hive View Outdoor is connected to?
  8. How do I remove Hive View or Hive View Outdoor from my Hive app?
  9. How do I reset my Hive View?
  10. How do I switch privacy mode on/off for Hive View or Hive View Outdoor?
  11. How do I turn activity notifications on or off for Hive View or Hive View Outdoor?
  12. How do I turn my Hive View or Hive View Outdoor on/off?
  13. How do I turn the chimes off on my Hive View or Hive View Outdoor?
  14. How do I turn the lights off on my Hive View or Hive View Outdoor?
  15. How do I view my Hive View or Hive View Outdoor HD live stream?
  16. How do recordings on my Hive View and Hive View Outdoor work?
  17. How does 'Grab and Go' battery mode work on Hive View?
  18. How does the time zone work for Hive View and Hive View Outdoor?
  19. How will I receive activity notifications for my Hive View or Hive View Outdoor?
  20. I haven't received an activity notification for my Hive View or Hive View Outdoor, what should I do?
  21. I've received a system notification saying my Hive View battery is low, what should I do?
  22. I've received a system notification saying my Hive View is too hot, what should I do?
  23. My Hive View or Hive View Outdoor is showing as offline in the Hive app, what should I do?
  24. The video recording for my Hive View is repeatedly interrupted or takes a long time to start up, what should I do?
  25. The Wi-Fi in my home is slow after installing my Hive View or Hive View Outdoor?
  26. What can I do if my Hive View or Hive View Outdoor isn’t working?
  27. Where are my Hive View recordings stored?
  28. Why am I still getting activity notifications from my Hive View when I have switched them off?
  29. Will my Hive View or Hive View Outdoor switch off if my broadband is turned off or stops working?
  30. What happens if I decide to cancel my Hive Video Playback Membership?
  31. How do I zoom on Hive View or Hive View Outdoor?
  32. How will I receive images of people recorded by my Hive View or Hive View Outdoor?
  33. How do I download my Hive View or Hive View Outdoor recordings?
  34. How do I talk through my Hive View or Hive View Outdoor?
  35. I've received a system notification saying my Hive View or Hive View Outdoor is too hot, what should I do?
  36. My Hive View or Hive View Outdoor light is not flashing blue for install, what should I do?
  37. The video recording for my Hive View or Hive View Outdoor is repeatedly interrupted or takes a long time to start up, what should I do?
  38. What Wi-Fi frequency does the Hive View Outdoor work on?
  39. Why am I still getting activity notifications from my Hive View or Hive View Outdoor when I have switched them off?
  40. How do I reset my Hive View Outdoor?
  41. I can’t find the Hive View or Hive View Outdoor download option
  42. I can’t find the Hive View or Hive View Outdoor file I downloaded
  43. Why am I not getting activity detected on my Hive View or Hive View Outdoor?
  44. Why didn't I receive an image of the person seen in my person activity notification?
  45. What are Activity Zones and what do they do?
  46. What is the 'Play A Sound' feature?
  47. How do I set up Activity Zones?
  48. How do I use the 'Play A Sound' feature?

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