1. Check our service status page (status.hivehome.com) to see the status of the Hive app.
2. Check that your broadband connection is working.
3. Check that your Hive View or Hive View Outdoor is connected to the mains power socket and switched on.
4. Reset the camera.
If you’re still not up and running, call our Technical Support team on 0333 202 9614 (free from mobiles) between 8am – 9pm Monday to Sunday.