My Hive View or Hive View Outdoor is showing as offline in the Hive app, what should I do?

The camera can go offline for multiple reasons. To get your camera back online try the following. 1. Check the camera is powered on. Hive View can be physically powered on and off using the power button on the underside of the camera. Hive View Outdoor can be physically powered on and off using the power socket. When powered off the camera will appear as offline in the app and will stop functioning. The camera will need to be turned back on before it will appear as online and can be accessed remotely again. - For Hive View: • To power the camera off, take the camera cube off the stand and press the power button on the underside of the camera cube to turn off. • To power the camera on, press the power button for 1-2 seconds or reattach the camera cube to the stand when the stand has mains power - For Hive View Outdoor: • Turn the power off and on again at the power socket 2. For Hive View only: check if the battery has run out. The battery is rechargeable and you need to simply reattach the camera to the arm and ensure the base of the stand is attached to mains power and the mains power is switched on to begin recharging. 3. Check if the camera has overheated. Make sure your camera is away from direct sunlight or any heat sources such as radiators or electric heaters. 3. Check that your broadband connection is working. Live stream is only available when online. Video playback and settings are available even when offline.

Using - Hive View

  1. An activity event wasn't detected by my Hive View or Hive View Outdoor, how do I resolve this?
  2. Can I use text control (SMS) with my Hive View or Hive View Outdoor?
  3. How can I amend my detection settings for Hive View or Hive View Outdoor?
  4. How can I change the format in which I receive activity notifications for my Hive View or Hive View Outdoor?
  5. How can I update my Hive View or Hive View Outdoor firmware?
  6. How do I change the frequency of activity notifications for my Hive View or Hive View Outdoor?
  7. How do I change the Wi-Fi router or network that my Hive View or Hive View Outdoor is connected to?
  8. How do I remove Hive View or Hive View Outdoor from my Hive app?
  9. How do I reset my Hive View?
  10. How do I switch privacy mode on/off for Hive View or Hive View Outdoor?
  11. How do I turn activity notifications on or off for Hive View or Hive View Outdoor?
  12. How do I turn my Hive View or Hive View Outdoor on/off?
  13. How do I turn the chimes off on my Hive View or Hive View Outdoor?
  14. How do I turn the lights off on my Hive View or Hive View Outdoor?
  15. How do I view my Hive View or Hive View Outdoor HD live stream?
  16. How do recordings on my Hive View and Hive View Outdoor work?
  17. How does 'Grab and Go' battery mode work on Hive View?
  18. How does the time zone work for Hive View and Hive View Outdoor?
  19. How will I receive activity notifications for my Hive View or Hive View Outdoor?
  20. I haven't received an activity notification for my Hive View or Hive View Outdoor, what should I do?
  21. I've received a system notification saying my Hive View battery is low, what should I do?
  22. I've received a system notification saying my Hive View is too hot, what should I do?
  23. My Hive View or Hive View Outdoor is showing as offline in the Hive app, what should I do?
  24. The video recording for my Hive View is repeatedly interrupted or takes a long time to start up, what should I do?
  25. The Wi-Fi in my home is slow after installing my Hive View or Hive View Outdoor?
  26. What can I do if my Hive View or Hive View Outdoor isn’t working?
  27. Where are my Hive View recordings stored?
  28. Why am I still getting activity notifications from my Hive View when I have switched them off?
  29. Will my Hive View or Hive View Outdoor switch off if my broadband is turned off or stops working?
  30. What happens if I decide to cancel my Hive Video Playback Membership?
  31. How do I zoom on Hive View or Hive View Outdoor?
  32. How will I receive images of people recorded by my Hive View or Hive View Outdoor?
  33. How do I download my Hive View or Hive View Outdoor recordings?
  34. How do I talk through my Hive View or Hive View Outdoor?
  35. I've received a system notification saying my Hive View or Hive View Outdoor is too hot, what should I do?
  36. My Hive View or Hive View Outdoor light is not flashing blue for install, what should I do?
  37. The video recording for my Hive View or Hive View Outdoor is repeatedly interrupted or takes a long time to start up, what should I do?
  38. What Wi-Fi frequency does the Hive View Outdoor work on?
  39. Why am I still getting activity notifications from my Hive View or Hive View Outdoor when I have switched them off?
  40. How do I reset my Hive View Outdoor?
  41. I can’t find the Hive View or Hive View Outdoor download option
  42. I can’t find the Hive View or Hive View Outdoor file I downloaded
  43. Why am I not getting activity detected on my Hive View or Hive View Outdoor?
  44. Why didn't I receive an image of the person seen in my person activity notification?
  45. What are Activity Zones and what do they do?
  46. What is the 'Play A Sound' feature?
  47. How do I set up Activity Zones?
  48. How do I use the 'Play A Sound' feature?

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