Knowledge Base

  1. Featured Articles 

    1. My thermostat is displaying “Low Batts” or “Chg Batts” - what should I do?
    2. What does it mean if ‘NO RF’ or 'No Signal' is displayed on the thermostat?
    3. Where will Hive Active Heating™ be installed? Can I carry the thermostat into different rooms?
    4. Is Hive Active Heating™ compatible with all types of boiler?
    5. Will Hive Active Heating™ let me have rooms at different temperatures?
  2. Featured Videos 

    1. How to control your thermostat manually
    2. How to reconnect or restart your Hub
  3. Installing - General 

    1. How do I log in online?
    2. How to enter your HiveHub ID
  4. Installing - Hive Active Heating 

    1. How do I set up my Hive Active Heating™?
    2. How long is the Hive Active Heating™ installation process?
    3. I've chosen self installation for my Hive Active Heating™, where can i find more information on this?
    4. I’ve chosen to upgrade from Hive Active Heating™ to Hive Active Heating™ 2 how do I install my new thermostat?
    5. What happens to my old thermostat?
  5. Installing - Hive Active Plug 

    1. Can I have my Hive Active Plug™ installed by an engineer?
    2. How do I set up my Hive Active Plug™?
  6. Installing - Signal Booster 

    1. How do I set up my Signal Booster (formerly known as a SmartPlug)?
  7. Using - General 

    1. How can I change my password and what should I do if I forget it?
    2. How do I change my personal details?
    3. How do I contact Hive customer support?
    4. How do I get the app for Hive on my smartphone?
    5. How to reconnect or restart your Hub
  8. Using - Hive Active Heating - App/Web 

    1. Can I use the Hive app to submit my meter reading?
    2. Do I need to download a separate app to control my hot water?
    3. How do I boost my heating from the Hive app?
    4. How do I set Holiday Mode for Hive Active Heating™ from the Hive app?
    5. How do I set my Heating & Hot Water using the Hive app?
  9. Using - Hive Active Heating - Features 

    1. Can I control my hot water if I have Hive Active Heating™?
    2. Can I control my hot water by text (SMS)?
    3. Can I have a different number of time slots for different days of the week with Hive Active Heating™?
    4. Does Hive Active Heating™ have multizone control?
    5. How do I use text control (SMS) with Hive Active Heating™?
  10. Using - Hive Active Heating - Thermostat 

    1. How do I Boost my heating on the Hive Active Heating™ 2 thermostat?
    2. How do I Boost my hot water on the Hive Active Heating™ 2 thermostat?
    3. How do I change the heating mode on my Hive Active Heating™ 2 thermostat?
    4. How do I change the temperature of Frost Protection on the Hive Active Heating™ 2 thermostat?
    5. How do I change the temperature of my heating on the Hive Active Heating™ 2 thermostat?
  11. Using - Hive Active Plug 

    1. Is there Geolocation for the Hive Active Plug™?
    2. Is there Holiday Mode for the Hive Active Plug™?
    3. Do I need to download a separate app to use Hive Active Plug™?
    4. How do I turn my Hive Active Plug™ on and off remotely from the app or online dashboard?
    5. How do I turn my Hive Active Plug™ on and off manually?
  12. Using - Remote Heating Control 

    1. Can I control my hot water now with Hive too?
    2. Can I set 6 time slots in my heating schedule?
    3. Can I still use the Remote Heating Control™ myHome app and website to control my heating?
    4. Can I switch from Remote Heating Control™ to Hive Active Heating™?
    5. Does Remote Heating Control™ have multizone control?
  13. Using - Signal Booster 

    1. Can I move my Signal Booster (formerly known as a SmartPlug)?
    2. Can I use my SmartPlug as a normal plug socket?
    3. How to set up your Signal Booster (formerly known as a SmartPlug)
    4. Is there anything I shouldn't plug in to my SmartPlug?
    5. What does my Signal Booster (formerly known as a SmartPlug) do?
  14. App - Android - Videos 

    1. How to set your Heating & Hot Water Schedule on Android
  15. App - iOS - Videos 

    1. How to set your Heating & Hot Water on iOS
    2. How to set your Hot Water schedule on iOS
    3. How to activate your extra time slots
  16. General - Videos 

    1. Hive Installation - What happens on the day?
    2. How to enter your HiveHub ID
    3. How to set up Geolocation
    4. How to set up Temperature Alerts
    5. How to set up your SmartPlug
  17. Hive Active Heating 1 - Videos 

    1. How to control your thermostat manually
  18. Hive Active Heating 2 - Videos 

    1. I’ve chosen to upgrade from Hive Active Heating™ to Hive Active Heating™ 2 how do I install my new thermostat?
  19. How to set up a new device 

    1. How to set up a Hive Hub
    2. How to set up a Hive Active Plug
    3. How to set up a Hive Signal Booster
    4. How to set up a Hive Window or Door Sensor
    5. How to set up a Hive Motion Sensor
  20. Installing - Hive Accessories 

    1. Where should I place my Hive thermostat stand?
    2. How do I fit my Hive thermostat stand?
    3. I've taken my Hive thermostat off the wall, what should I do with the backplate?
  21. Installing - Hive Active Light 

    1. Can I have my Hive Active Light™ installed by an engineer?
    2. How do I set up my Hive Active Light™?
    3. Can I use Hive Active Light™ with an existing wall mounted dimmer switch?
    4. How do I reset my Hive Active Light™
  22. Installing - Hive Leak Sensor 

    1. How do I locate my internal stop tap?
    2. What if my pipework branches straight after my stop tap?
    3. Where should I install my Hive Leak Sensor?
    4. Which clip should I use to connect my Hive Leak Sensor to my pipework?
  23. Installing - Motion Sensor 

    1. Can I have my Hive Motion Sensor installed by an engineer?
    2. How do I set up my Hive Motion Sensor?
    3. How do I fit my Hive Motion Sensor?
    4. How do I reset my Hive Motion Sensor?
  24. Installing - Window & Door Sensor 

    1. Can I have my Hive Window or Door Sensor installed by an engineer?
    2. How do I set up my Hive Window or Door Sensor?
    3. How do I fit my Hive Window or Door Sensor?
    4. How do I reset my Hive Window or Door Sensor?
  25. Products - General 

    1. Can I cancel Hive and get a refund?
    2. Can I control more than one property through the Hive app?
    3. Can I get next day delivery?
    4. Can I have a different number of time slots in my schedules for different days of the week?
    5. Can the Hive Hub use a wireless connection to connect to the internet?
  26. Products - Hive Accessories 

    1. Does Hive have a thermostat stand?
  27. Products - Hive Active Heating 

    1. Can I control my heating and hot water by text?
    2. Can I control my hot water?
    3. Can I get Hive Active Heating™ if I have a Multizone heating system?
    4. Do I need to have a thermostat already for Hive Active Heating™?
    5. Does Hive Active Heating™ have multizone heating control?
  28. Products - Hive Active Light 

    1. What does the Hive Active Light™ do?
  29. Products - Hive Active Plug 

    1. What features come with the Hive Active Plug™?
    2. What does the Hive Active Plug™ do?
  30. Products - Hive Leak Sensor 

    1. Does my Hive Leak Sensor require connection to the Hive Hub?
  31. Products - Motion Sensor 

    1. What does the Hive Motion Sensor do?
    2. What features come with the Hive Motion Sensor?
  32. Products - Window & Door Sensors 

    1. What does the Hive Window or Door Sensor do?
    2. What features come with the Hive Window or Door Sensor™?
  33. Sensor Help 

    1. Sensor help #1
  34. Using - Hive Accessories 

    1. How do I clean my Hive thermostat stand?
  35. Using - Hive Active Light 

    1. Do I need to download a separate app to use Hive Active Light™?
    2. How do I turn my Hive Active Light™ on and off remotely from the app or online dashboard?
    3. How do I turn my Hive Active Light™ on and off manually?
    4. Why is my Hive Active Light™ showing as Offline in my app or online dashboard?
    5. Can I use text control (SMS) with Hive Active Light™?
  36. Using - Hive Leak Sensor 

    1. My Hive Leak Sensor is offline, what should I do?
    2. How do I change my Hive Leak Sensor alerts?
    3. How do I edit my Large water flow threshold?
    4. How do I know my Hive Leak Sensor is working?
    5. I can't find my Hive Leak Sensor in the list of available networks?
  37. Using - Motion Sensor 

    1. Is there Geolocation for the Hive Motion Sensor?
    2. Is there Holiday Mode for the Hive Motion Sensor?
    3. Do I need to download a separate app to use Hive Motion Sensor?
    4. How do I turn notifications on or off for my Hive Motion Sensor?
    5. How will I receive notifications for my Motion Sensor?
  38. Using - Window & Door Sensor 

    1. Is there Geolocation for the Hive Window or Door Sensor?
    2. Is there Holiday Mode for the Hive Window or Door Sensor?
    3. Do I need to download a separate app to use Hive Window or Door Sensor?
    4. How do I turn notifications on or off for my Hive Window or Door Sensor?
    5. How will I receive notifications for my Window or Door Sensor?
  39. All articles 

    1. My thermostat is displaying “Low Batts” or “Chg Batts” - what should I do?
    2. How to control your thermostat manually
    3. Hive Installation - What happens on the day?
    4. How to set your Heating & Hot Water on iOS
    5. How to set your Heating & Hot Water Schedule on Android

Feedback and Knowledge Base