How can we improve Hive Active Heating™ and what would you like to see developed next?

Hive remote access is down a lot.

Fix the system!!! We have all paid a lot of money for something that is down a lot.

17 votes
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    Bob shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    134 comments

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      • M commented  ·   ·  Flag as inappropriate

        What a waste of money, bought this so I could turn heating on while out, just keeps telling me I'm off line, when I'm home the app works ok, but I find it quicker to just get up and alter settings on the thermostat itself. Customer services don't know what they are talking about, told me to turn on 4G, IT'S A 4G PHONE. Useless!

      • Peter commented  ·   ·  Flag as inappropriate

        I am unable to schedule my warm light bulb since last update. Just pops up with under maintenance banner. This is now two weeks.
        Tried refresh and re- adding the device.
        Still unable to schedule

      • Bb commented  ·   ·  Flag as inappropriate

        My Hive stopped workinking 3 times in one day I was told it is too old ( 3 yers ) I need to buy new one as the Hive upgraded the system the old hub will not work .I am so angry , that make people to buy more and more products . Do the computer or telephone every time the is upgrad you need to buy new one !!!!!!!!

      • Anonymous commented  ·   ·  Flag as inappropriate

        After two years of being thrilled with my hive it is now offline more than on and is therefore an expensive white elephant. I can no longer program my heating and am considering having it uninstalled but not sure what this would entail?

      • Anonymous commented  ·   ·  Flag as inappropriate

        still the app wont work. it used to work until they started adding hive lights, hive security etc. now the whole system is on its arse. i am sick of this rubbish.

      • Anonymous commented  ·   ·  Flag as inappropriate

        they keep telling me its my fault. only working computers for 20 years. the lies i get are awful shite.

      • Andy Venn-Walton commented  ·   ·  Flag as inappropriate

        My app on both my iPhones seems to be working at all has been intermittent since buying in November. I’m not happy and will be calling customer service as I’m paying out monthly for something that just isn’t working. I’m also not confident the thermostat is showing the right temp either so off to get something to cross ref against. I bought this to control Remotly but I cannot

      • Anonymous commented  ·   ·  Flag as inappropriate

        I just changed from Apple to Android phone and the connection speed of the Hive app is terrible now, any reason why this could be a problem?

      • Anonymous commented  ·   ·  Flag as inappropriate

        My hive as worked brilliant over 2 years an now its stopped working if this is not fixed when I get home I will be ripping it out an put a normal thermostat in you cant beat the old ways

      • N. koyama commented  ·   ·  Flag as inappropriate

        Hive not working after less than a year. One hour on the phone wasted whilst engineer tried to solve the problem remotely. Then, an appointment was made for a live engineer’s visit but this was cancelled. Then a new appointment but no show from the British Gas engineer so far ,( nearly the end of the day), no telephone message either. Beginning to think that this is a poor product with less than brilliant service by British Gas.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I was sold by British Gas I had my electric and gas heating for many year. I was sold Hive the idea that it good for use when on holiday. When is off line the help line suggest checking all connecting device, but how can one do this when not at home???? So how can this be fixed do fix this at your control centre????

      • kb commented  ·   ·  Flag as inappropriate

        had it a week and it's down this is unacceptable and a waste of my £ misrepresentation and awful customer service

      • Anonymous commented  ·   ·  Flag as inappropriate

        Had hive a few weeks , using only the thermostat to control heating no issues , however after downloading the app and trying to use the remote function can't get thermostat or receiver to appear online , the router shows online but have no remote app control over heating , and last 2 days thermostat now not connecting to receiver, message on thermostat says contact customer services, changed perfectly good thermostat to hive for fuck all. #With hive you canT control your home from your phone#

      • Joan commented  ·   ·  Flag as inappropriate

        "Unfortunately Hive has stopped". This is the message appearing on my android mobile phone every day, followed by a choice of either Report or Ok. I have reported it several times, no response from anyone. I've deleted the app and reinstalled it several times, switched the phone on and off several times, hoping the next time I reinstall, switch off and back on that the app will work. No it doesn't. No good if I want to remotely use Hive when I'm out of the house. That's part of the idea of Hive, right? Any ideas?

      • Colin McKay commented  ·   ·  Flag as inappropriate

        UK Brit Gas system.Last night hive stopped working and would not recognise my login details. A warning was up on the status page regarding this very fault which they claimed they were fixing. This morning the status page no longer shows the fault yet I still cannot log on despite password resets. Hive what a waste of money!

      • Bobby commented  ·   ·  Flag as inappropriate

        Following a power cut three days ago, the hive hub stopped working and everything is offline. Have had 3 separate calls to hive "support" who basically tell you to switch it off and switch it on again. Now told that a replacement hub will be sent to me in 3 to 5 working days and to call for further instructions once I receive it. Not very impressed - surely it should be more resilient to power cuts. Will have been off for over a week, not quite the smart remote control I thought i was investing in.

      • Anonymous commented  ·   ·  Flag as inappropriate

        My hive is awful. so glad i didn't and most definitely will not be, buy the heating. My hub is just about active but constantly drops its signal and trying to connect to to the motion sensor and lights is just a false hope no matter how many times i try. What an absolute rip off. There should be a law against selling stuff that just does not work.

      • Anonymous commented  ·   ·  Flag as inappropriate

        My app is sooo slow its unusable! Quicker just to walk up to the thermostat to turn it up or down rather than waiting for the app to load... was working fine up until a few months ago. Support say they are waiting for a big backend upgrade that will fix these issues.

      • K commented  ·   ·  Flag as inappropriate

        £500 for something that seems to be offline half the time- avoid this system! Why are BG only offering this when you need s new thermostat?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Is the British gas home hive heating control system really rubbish?? If so. Why can they charge £250 for installation!!

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