Customer Feedback for Hive

Knowledge Base

  1. Featured Articles 

    1. What to do if your Hive Thermostat has a 'No Signal' message on the display
    2. What to do if your Hive Thermostat has a 'No RF' message on the display
    3. What to do if your Hive Hub lights are flashing red or amber
    4. What to do if your Hive Receiver has a red status light
    5. My thermostat is displaying “Low Batts” or “Chg Batts” - what should I do?
  2. Featured Videos 

    1. How to control your thermostat manually
    2. How to reconnect your Hive Hub
    3. How to set up heating and hot water schedules manually on your Hive thermostat
  3. Installing - General 

    1. How do I log in online?
    2. How do I activate my online account?
    3. Where is the best place to position my Hive Hub?
    4. How do I set-up my Hive Hub?
    5. How do I set-up my replacement Hive Hub?
  4. Installing - Heating 

    1. How do I set up my Hive Active Heating?
    2. How long is the Hive Active Heating installation process?
    3. I've chosen self installation for my Hive Active Heating, where can i find more information on this?
    4. I’ve chosen to upgrade from Hive Active Heating to Hive Active Heating 2 how do I install my new thermostat?
    5. What happens to my old thermostat?
  5. Installing - Plug 

    1. Can I have my Hive Active Plug installed by an engineer?
    2. How do I set up my Hive Active Plug?
    3. How do I reset my Hive Active Plug?
  6. Installing - Signal Booster 

    1. How do I set up my Signal Booster (formerly known as a SmartPlug)?
    2. How do I reset my Hive Signal Booster?
  7. Using - General 

    1. Why can’t I see the ‘My Boiler’ feature in the Hive app?
    2. Can I move or remove the ‘My Boiler’ feature on my Hive app dashboard?
    3. How can I change my password and what should I do if I forget it?
    4. How do I change my personal details?
    5. How do I contact Hive customer support?
  8. Using - Hive Active Heating - App/Web 

    1. Can I use the Hive app to submit my meter reading?
    2. Do I need to download a separate app to control my hot water?
    3. How do I boost my heating from the Hive app?
    4. How do I set Holiday Mode for Hive Active Heating from the Hive app?
    5. How do I set my Hot Water schedule on using the Hive app?
  9. Using - Hive Active Heating - Features 

    1. How does Geolocation work if I have Hive Multizone?
    2. Will I get the new features available from Hive Active Heating 2?
    3. How does Geolocation work for Hive Active Heating?
    4. What is IFTTT?
    5. How do I use IFTTT with Hive Active Heating?
  10. Using - Hive Active Heating - Thermostat 

    1. How do I Boost my heating on the Hive Active Heating 2 thermostat?
    2. How do I Boost my hot water on the Hive Active Heating 2 thermostat?
    3. How do I change the heating mode on my Hive Active Heating 2 thermostat?
    4. How do I change the temperature of Frost Protection on the Hive Active Heating 2 thermostat?
    5. How do I change the temperature of my heating on the Hive Active Heating 2 thermostat?
  11. Using - Hive Active Plug 

    1. Is there Geolocation for the Hive Active Plug?
    2. Is there Holiday Mode for the Hive Active Plug?
    3. Do I need to download a separate app to use Hive Active Plug?
    4. How do I turn my Hive Active Plug on and off remotely from the app or online dashboard?
    5. How do I turn my Hive Active Plug on and off manually?
  12. Using - Signal Booster 

    1. Can I move my Signal Booster (formerly known as a SmartPlug)?
    2. Can I use my SmartPlug as a normal plug socket?
    3. How to set up your Signal Booster (formerly known as a SmartPlug)
    4. Is there anything I shouldn't plug in to my SmartPlug?
    5. What does my Signal Booster (formerly known as a SmartPlug) do?
  13. General - Videos 

    1. Hive Installation - What happens on the day?
    2. How to set up your Hive Active Plug
    3. How to install your Hive Motion Sensor
    4. How to install your Hive Window or Door Sensor
    5. How to set up your Hive Active Light
  14. Hive Active Heating 1 - Videos 

    1. How to control your thermostat manually
  15. Hive Active Heating 2 - Videos 

    1. I’ve chosen to upgrade from Hive Active Heating 1 to Hive Active Heating 2 how do I install my new thermostat?
  16. How to set up a new device 

    1. How to set up a Hive Hub
    2. How to set up a Hive Active Plug
    3. How to set up a Hive Signal Booster
    4. How to set up a Hive Window or Door Sensor
    5. How to set up a Hive Motion Sensor
  17. Installing - Accessories 

    1. Where should I place my Hive thermostat stand?
    2. How do I fit my Hive thermostat stand?
    3. I've taken my Hive thermostat off the wall, what should I do with the backplate?
  18. Installing - Camera 

    1. Can I have my Hive Camera installed by an engineer?
    2. How do I set up my Hive Camera?
    3. How do I fit my Hive Camera?
    4. How do I reset my Hive Camera?
    5. How do I manage the camera password for my Hive Camera?
  19. Installing - Hive View 

    1. How do I assemble Hive View?
    2. How do I set up my Hive View or Hive View Outdoor?
    3. How do I fit my Hive View?
    4. My Hive View light is not flashing blue for install, what should I do?
    5. I'm having issues installing my Hive View or Hive View Outdoor, what should I do?
  20. Installing - Hub 360 

    1. How do I set up my Hive Hub 360?
  21. Installing - Leak Sensor 

    1. How do I locate my internal stop tap?
    2. What if my pipework branches straight after my stop tap?
    3. Where should I install my Hive Leak Sensor?
    4. Which clip should I use to connect my Hive Leak Sensor to my pipework?
  22. Installing - Lights 

    1. Can I have my Hive Active Light be installed by an engineer?
    2. How do I set up my Hive Active Light?
    3. Can I use Hive Active Light with an existing wall mounted dimmer switch?
    4. How do I reset my Hive Active Light
  23. Installing - Motion Sensor 

    1. Can I have my Hive Motion Sensor installed by an engineer?
    2. How do I set up my Hive Motion Sensor?
    3. How do I fit my Hive Motion Sensor?
    4. How do I reset my Hive Motion Sensor?
  24. Installing - Window & Door Sensor 

    1. Can I have my Hive Window or Door Sensor installed by an engineer?
    2. How do I set up my Hive Window or Door Sensor?
    3. How do I fit my Hive Window or Door Sensor?
    4. How do I reset my Hive Window or Door Sensor?
  25. Products - General 

    1. What is Boiler IQ?
    2. What is ‘My Boiler’?
    3. Will the ‘My Boiler’ feature let me know if my boiler isn't working?
    4. Does the ‘My Boiler’ feature cost anything?
    5. How do I get the 'My Boiler' feature?
  26. Products - Hive Accessories 

    1. Does Hive have a thermostat stand?
  27. Products - Hive Active Heating 

    1. Can I control my heating and hot water by text?
    2. Can I control my hot water?
    3. Can I get Hive Active Heating if I have a Multizone heating system?
    4. Do I need to have a thermostat already for Hive Active Heating?
    5. Does Hive Active Heating have multizone heating control?
  28. Products - Hive Active Light 

    1. What does the Hive Active Light do?
  29. Products - Hive Active Plug 

    1. What features come with the Hive Active Plug?
    2. What does the Hive Active Plug do?
  30. Products - Hive Camera 

    1. What do I need to have before I can start using Hive Camera?
    2. What frequency does the Hive Camera work on?
    3. Do I need a smartphone to have a Hive Camera?
    4. Is there a Windows phone app for the Hive Camera?
    5. Does the Hive Camera have an iPad app?
  31. Products - Hive Leak Sensor 

    1. Does my Hive Leak Sensor require connection to the Hive Hub?
    2. What happens if I cancel my Hive Leak Plan?
  32. Products - Hive View 

    1. What does Hive View do?
    2. What do I need to have before I can start using Hive View or Hive View Outdoor?
    3. Is Hive View and Hive View Outdoor secure?
    4. Can I have multiple Hive View and Hive View Outdoor cameras?
    5. Can I have Hive View installed by an engineer?
  33. Products - Hub 360 

    1. Do I need to connect my Hive Hub 360 to my broadband router?
    2. What does the Hive Hub 360 do?
  34. Products - Motion Sensor 

    1. What does the Hive Motion Sensor do?
    2. What features come with the Hive Motion Sensor?
  35. Products - Spotlights 

    1. What Hub do I need to use Hive Spotlights?
  36. Products - Window & Door Sensors 

    1. What does the Hive Window or Door Sensor do?
    2. What features come with the Hive Window or Door Sensor™?
  37. Using - Hive Accessories 

    1. How do I clean my Hive thermostat stand?
  38. Using - Hive Active Heating 

    1. Can I control my hot water if I have Hive Active Heating?
    2. Can I control my hot water by text (SMS)?
    3. Can I have a different number of time slots for different days of the week with Hive Active Heating™?
    4. Does Hive Active Heating have multizone control?
    5. How do I use text control (SMS) with Hive Active Heating?
  39. Using - Hive Active Light 

    1. Do I need to download a separate app to use Hive Active Light?
    2. How do I turn my Hive Active Light on and off remotely from the app or online dashboard?
    3. How do I turn my Hive Active Light on and off manually?
    4. Why is my Hive Active Light showing as Offline in my app or online dashboard?
    5. How do I change the brightness of my Hive Active Light?
  40. Using - Hive Camera 

    1. Do I need to download a separate app to use my Hive Camera?
    2. Can I control more than one property through the Hive Camera app?
    3. Can I tun my broadband router off at night to save energy if I have a Hive Camera?
    4. Can I use text control (SMS) with my Hive Camera?
    5. How can I change the format in which I receive notifications for my Hive Camera?
  41. Using - Hive Leak Sensor 

    1. My Hive Leak Sensor is offline, what should I do?
    2. How do I change my Hive Leak Sensor alerts?
    3. How do I edit my Large water flow threshold?
    4. How do I know my Hive Leak Sensor is working?
    5. I can't find my Hive Leak Sensor in the list of available networks?
  42. Using - Hive View 

    1. An activity event wasn't detected by my Hive View or Hive View Outdoor, how do I resolve this?
    2. Can I use text control (SMS) with my Hive View or Hive View Outdoor?
    3. How can I amend my detection settings for Hive View or Hive View Outdoor?
    4. How can I change the format in which I receive activity notifications for my Hive View or Hive View Outdoor?
    5. How can I update my Hive View or Hive View Outdoor firmware?
  43. Using - Hub 360 

    1. How do I switch privacy mode on or off for my Hive Hub 360?
    2. How do I turn notifications on or off for sounds detected by my Hive Hub 360?
  44. Using - Motion Sensor 

    1. Do I need to download a separate app to use Hive Motion Sensor?
    2. How do I turn notifications on or off for my Hive Motion Sensor?
    3. How will I receive notifications for my Motion Sensor?
    4. How can I change the format in which I receive notifications for my Hive Motion Sensor?
    5. How do I change the batteries of my Hive Motion Sensor?
  45. Using - Spotlights 

    1. How do I group my Hive Spotlights?
  46. Using - Window & Door Sensor 

    1. Do I need to download a separate app to use Hive Window or Door Sensor?
    2. How do I turn notifications on or off for my Hive Window or Door Sensor?
    3. How will I receive notifications for my Window or Door Sensor?
    4. How do I change the batteries of my Hive Window or Door Sensor?
  47. All articles 

    1. How to control your thermostat manually
    2. Hive Installation - What happens on the day?
    3. How to control your thermostat manually
    4. How to set up a Hive Hub
    5. Can I control my heating and hot water by text?
    380 articles 

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